If you encounter problems when configuring failover for your system, there are a few
things you can check to resolve the issues.
To troubleshoot failover:
-
Make sure the correct ports are open on your network (see Ports used by core applications in Security Center).
-
Make sure your database connections are configured properly, and that the servers being used
for failover can communicate with the database server (see Connecting roles to remote database servers).
-
Make sure the database path is correct in the Server
Admin - Main Server
page.
-
Make sure the Genetec™
Server and SQL Server services are running under a local Windows
administrator user account (see Connecting roles to remote database servers).
-
(Directory database failover using Backup/Restore method
only) Make sure that the user account has access read/write access
to the backup folder.
-
(Directory database failover using Backup/Restore method
only) Make sure that Security
Center Server is installed on the
remote database server.
For more information about installing expansion servers, see the
Security
Center Installation and
Upgrade Guide.
