Upgrading access control unit firmware and platform

You can upgrade the firmware or maintenance updates of one or more access control units and their connected interface modules directly from Config Tool. The platform version refers to updates such as cumulative security rollups, which are periodic releases of security fixes and updates.

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Before you begin

Upgrading your access control unit requires the following:

Verify the upgrade path for the unit you want to upgrade.
Ensure that Power over Ethernet (PoE) units include a battery backup in case of a power failure during the upgrade process.
Download a supported firmware version or cumulative security rollup for the unit from GTAP.
For HID EVO firmware download links, see HID firmware upgrade procedure for EVO units on the Genetec™ TechDoc Hub.
For HID EVO units, ensure that the Admin password is set in Config Tool under the unit's properties.

To upgrade the access control unit firmware or platform version:

In Config Tool, generate a hardware inventory report for the units you want to upgrade.
Select the units that you want to upgrade.
The Proposed field displays the recommended firmware version. If the firmware version is the same as the proposed version, it will display Up to date.
Click Upgrade (), and select one of the following two choices:
- To upgrade the firmware, select Upgrade firmware.
- To install a cumulative security rollup, select Upgrade platform.
NOTE: If the Upgrade button does not appear, ensure that all of the selected units are of the same product type, and that you have the required user privileges: the Initiate access control unit firmware upgrade privilege and the Unit discovery tool privilege.
In the file browser, select the firmware or cumulative security rollup file that you downloaded from GTAP, and click Open.
(Optional) To upgrade the firmware of interface modules connected to the controller, select Upgrade the firmware of connected interface modules.
NOTE: It is recommended that you select this setting when upgrading HID Edge EVO or HID VertX EVO V2000 controllers. This setting is optional for VertX EVO V1000 (up to 3 minutes per interface), Synergis™ Cloud Link, and Synergis™ Master Controller units.
(Optional) To delay the upgrade, click Advanced, select Delay upgrade until, and enter the upgrade date and time.
Click Upgrade.

NOTE: Individual units can also be upgraded in the Access control task in Config Tool from the unit's Identity tab in the Roles and units view.

The system upgrades the access control units' firmware or platform version and the units restart.

Example

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After you finish

When the units return online, generate another Hardware inventory report in Config Tool and confirm the firmware or platform version displayed for the units.
NOTE: For HID EVO units, if Upgrade the firmware of connected interface modules was selected, the unit stays offline until the firmware upgrade for the interface module is completed.
Verify that all doors controlled by the upgraded units operate properly.