Showing mobile users on maps

To show mobile users on maps, you must enable tracking on the Mobile Server roles and location sharing on Genetec™ Mobile devices, and grant the View mobile users privilege to Security Desk users.

What you should know

Mobile users are only displayed on georeferenced maps.

NOTE: A mobile user might not show up correctly on a map that is georeferenced manually, such as a floor plan, because manual processes have a certain level of inaccuracy.

To show mobile users on maps:

From the Config Tool home page, open the System task, and click the Roles view.
Enable the tracking feature on your Mobile Server roles.
1. Select the appropriate Mobile Server role and click the Properties tab.
2. Select the Tracking option and click Apply.
Grant the View mobile users privilege to Security Desk users.
1. Open the User management task.
2. Select the appropriate user or user group, and click the Privileges tab.
3. In the Search field, enter Mobile and click Search ().
4. On the View mobile users row, click Allow, and then click Apply.
Enable location sharing on Genetec™ Mobile devices.
1. Open the Settings app on your phone.
2. Ensure that the Location service is enabled on your phone.
3. Open the Security Center Mobile app.
4. Go to the Settings page.
5. Under Features, enable Share location.