Technical support

Genetec™ Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best technical support services available. As a customer of Genetec Inc., you have access to TechDoc Hub, where you can find information and search for answers to your product questions.

Additional resources

If you require additional resources other than the Genetec™ Technical Assistance Center, the following is available to you:


Hardware product issues and defects

Please contact GTAC at to address any issue regarding Genetec™ appliances or any hardware purchased through Genetec Inc.