Genetec™ Technical Assistance Center
(GTAC) is committed to providing its worldwide clientele with the best technical support
services available. As a customer of Genetec Inc., you
have access to TechDoc Hub, where you can find information and search for answers to your
product questions.
Genetec™ TechDoc Hub:
Find articles, manuals, and videos that answer your questions or help you solve
technical issues.
Before contacting GTAC or opening a support case, it is recommended
to search TechDoc Hub for potential fixes, workarounds, or known issues.
To
access the TechDoc Hub, log on to Genetec™ Portal
and click TechDoc Hub. Can't find what you're looking for? Contact documentation@genetec.com.
Genetec™ Technical Assistance Center
(GTAC):
Additional resources
If you require additional resources other than the
Genetec™ Technical Assistance Center, the
following is available to you:Forum:
The Forum is an easy-to-use message board that allows clients and employees of
Genetec Inc. to communicate with each other
and discuss many topics, ranging from technical questions to technology tips. You can
log on or sign up at
https://gtapforum.genetec.com.
Technical training:
In a professional classroom environment or from the convenience of your own office,
our qualified trainers can guide you through system design, installation, operation, and
troubleshooting. Technical training services are offered for all products and for
customers with a varied level of technical experience, and can be customized to meet
your specific needs and objectives. For more information, go to
http://www.genetec.com/support/training/training-calendar.
Licensing
- For license activations or resets, please contact GTAC at https://gtap.genetec.com.
- For issues with license content or part numbers, or concerns about an order, please
contact Genetec™ Customer Service at customerservice@genetec.com, or call 1-866-684-8006 (option #3).
- If you require a demo license or have questions regarding pricing, please contact
Genetec™ Sales at sales@genetec.com, or call 1-866-684-8006 (option #2).
Hardware product issues and defects
Please contact GTAC at https://gtap.genetec.com to address any issue regarding Genetec™ appliances or any hardware purchased through
Genetec Inc.
