If, each time you try to enroll a credential using an HID OMNIKEY USB reader, you see
an error message from Windows indicating that the driver failed to install, there are some
troubleshooting steps you can use to resolve the issue.
Before you begin
- Disconnect the OMNIKEY reader from your workstation.
- Close Security
Desk and Config
Tool.
What you should know
This issue typically occurs because Windows cannot find the appropriate driver for
the reader. Because Windows will try to load the default USB driver, the reader can
appear to work properly until you observe some undesirable behavior. To avoid such
behaviors, it is recommended to install the driver that is specific to this type of
readers provided by the manufacturer.
To troubleshoot the driver that fails to install:
-
Make sure that your OMNIKEY reader is compatible with Security
Center and is configured
properly.
For a list of compatible devices and configuration settings, see Knowledge
Base article KBA01374 on
Genetec™
TechDoc Hub.
-
Install the driver following the instructions provided in the OMNIKEY
Smart Card Reader User Guide.
-
When installation is completed, start Security
Desk, and then check that the reader is
enabled.
-
Try to enroll a credential again.
The error message should not be displayed anymore.
