Searching for cardholders and visitors using their credential

If you have an unidentifiable card, you can find the cardholder or visitor it belongs to by presenting the card at a USB reader or door.

Video:

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Before you begin

Make sure that you have a USB reader connected to your computer, or that there is a door you can present the card at.

To search for a cardholder or visitor by using their credential:

From the home page, open one of the following tasks:
- For cardholders, click Cardholder management.
- For visitors, click Visitor management.
At the top of the task window, click .
From the drop-down list in the search window, select one of the following:
- USB Reader:
  A USB reader that is connected to your computer.
- Door:
  An access point close by.
Present the card to the device selected in the previous step.

If the card is assigned to a cardholder or visitor, the search dialog box closes and the corresponding person is selected in the cardholder or visitor list. If the card is not assigned to a cardholder or visitor, the reason that the card is rejected is displayed in the search dialog box. You can present another card, or click Cancel to stop the operation.

Example

If you found a card in the office or parking lot and it has no name or picture on it, you can identify who it belongs to.