Investigating elevator events

You can investigate events related to elevators (Floor accessed, Elevator offline: Device is offline, Hardware tamper, and so on), using the Elevator activities report.

What you should know

Using the Elevator activities, you can see which cardholders or credentials accessed which elevators and floors, for a given time period. You also can search for access denied events at an elevator, to see who tried to access a floor they did not have permission to enter.

To investigate elevator events:

  1. From the home page, open the Elevator activities task.
  2. Set up the query filters for your report. Choose one or more of the following filters:
    • Cardholders: Click to hide description
      Restrict the search to certain cardholders.
    • Credential: Click to hide description
      Restrict the search to specific credentials.
    • Custom fields: Click to hide description
      Restrict the search to a predefined custom field for the entity. This filter only appears if custom fields are defined for the entity, and if the custom field was made visible to you when it was created or last configured.
    • Elevators: Click to hide description
      Select the elevators to investigate.
    • Events: Click to hide description
      Select the events of interest. The event types available depend on the task you are using.
    • Event timestamp: Click to hide description
      Define the time range for the query. The range can be defined for a specific period or for global time units, such as the previous week or the previous month.
  3. Click Generate report.

    The elevator events are listed in the report pane.

  4. To show the corresponding video of an event in a tile, double-click or drag the item from the report pane to the canvas.
    If the elevator is not associated to a URL or a map file through a tile plugin, the elevator icon is displayed.
  5. To control the tiles, use the widgets in the Controls pane.