Investigating credential events

You can investigate events related to credentials (Access denied: Expired credential, Access denied: Inactive credential, Access denied: Stolen credential, and so on), using the Credential activities report.

What you should know

In the Credential activities, you can investigate areas a cardholder accessed by selecting the credential, and the time range. You also can search by critical credential events. For example, if an Access denied: Stolen credential event occurred, you can see who tried to use the stolen credential by reviewing the video associated with the event.

To investigate credential events:

  1. From the home page, open the Credential activities task.
  2. Set up the query filters for your report. Choose one or more of the following filters:
    • Credential: Click to hide description
      Restrict the search to specific credentials.
    • Custom fields: Click to hide description
      Restrict the search to a predefined custom field for the entity. This filter only appears if custom fields are defined for the entity, and if the custom field was made visible to you when it was created or last configured.
    • Doors - Areas - Elevators: Click to hide description
      Restrict the search to activities that took place at certain doors, areas, and elevators.
    • Events: Click to hide description
      Select the events of interest. The event types available depend on the task you are using.
    • Event timestamp: Click to hide description
      Define the time range for the query. The range can be defined for a specific period or for global time units, such as the previous week or the previous month.
  3. Click Generate report.
    The credential events are listed in the report pane.
  4. To show the corresponding video of an event in a tile, double-click or drag the item from the report pane to the canvas.
    If there is no camera connected to the entity, the door, elevator, or area icon is displayed, depending on the type of credential event.
  5. To control the tiles, use the widgets in the Controls pane.