You can investigate events related to credentials (Access denied: Expired credential, Access denied: Inactive credential, Access denied: Stolen credential, and so on),
using the Credential activities report.
What you should know
In the Credential activities, you can investigate areas a cardholder
accessed by selecting the credential, and the time range. You also can
search by critical credential events. For example, if an Access denied: Stolen credential event occurred, you can see who tried to use the stolen
credential by reviewing the video associated with the event.
To investigate credential events:
-
From the home page, open the Credential
activities task.
-
Set up the query filters for your report. Choose one or more of
the following filters:
Credential:
Restrict the search to specific
credentials.
Custom fields:
Restrict the search to a predefined custom
field for the entity. This filter only appears if custom fields are
defined for the entity, and if the custom field was made visible to you
when it was created or last configured.
Doors - Areas -
Elevators:
Restrict the search to activities
that took place at certain doors, areas, and elevators.
Events:
Select the events of interest. The event types
available depend on the task you are using.
Event
timestamp:
Define the time range for the query. The
range can be defined for a specific period or for global time units,
such as the previous week or the previous month.
-
Click Generate report.
The credential events are listed in the report pane.
- To show the corresponding video of an event in a tile,
double-click or drag the item from the report pane to the canvas.
If there is no camera connected to the entity, the door, elevator, or area icon is displayed,
depending on the type of credential event.
- To control the tiles, use the widgets in the Controls pane.
