You can verify which cardholders are granted access to a particular door side or
elevator floor at a specific date and time, using the Door troubleshooter
report.
What you should know
This report is helpful, because it allows you to see what the configuration of a
door or elevator is, and determine if their properties must be adjusted.For information about modifying the properties of doors or
elevators, see the Security
Center
Administrator Guide.
The door troubleshooter does not examine each
cardholder’s credentials. You can further diagnose the cardholder’s access rights using
the Access troubleshooter tool.
To identify who is granted access to a door or elevator:
-
From the home page, open the Door troubleshooter
task.
-
In the Filters tab, select
a date and time for the report.
-
Select a door or elevator you want to investigate.
-
From the Access point drop-down
list, select the access point (door side or elevator floor) you want to
verify.
-
Click Generate report.
All cardholders who can go through the selected access point at the
specified time are listed in the report pane.
