Connecting to remote Security Desk applications

To monitor and control Security Desks remotely, you must connect to one remote Security Desk workstation (Simple mode), or multiple remote Security Desk monitors (Wall mode).

Before you begin

The remote Security Desk must be running and connected to the same Security Center Directory.
You must have remote user control of each Security Desk workstation you want to connect to. In Config Tool, your system administrator must select which workstations you can remotely control, from the Advanced configuration page of your user. For more information, see the Security Center Administrator Guide.
NOTE: This step is only required if the user is not part of the Administrators group.
You must have the same or more user privileges than the user who is logged on to the remote Security Desk. If you are missing some user privileges that the remote user has, your request to connect to the remote Security Desk is denied.
You must be a member of all the partitions that the user who is logged on to the remote Security Desk is a member of. If you do not have access to some of the partitions that the remote user has access to, your remote connection is also denied.
You must have the Spy mode privilege to connect to remote Security Desks in Spy mode.

What you should know

For information about the Remote task, see Remote monitoring.

To connect to remote Security Desks:

From the home page, open the Remote task.
To connect to one remote Security Desk, select a remote Security Desk workstation from the drop-down list, or to connect to multiple remote Security Desk monitors, proceed as follows:
1. Click Switch to Wall mode.
2. To configure the layout of your wall, use the and buttons in theRows and Columns sections.
3. From the drop-down list, double-click the remote Security Desk monitors you want to connect to.
  The monitors you select populate the empty tiles. To remove a monitor from a tile, click in the tile.
(Optional) Click Options and select one or both of the following:
- Spy mode:
  Allows you to connect to a remote Security Desk undetected. In this mode, you cannot perform any actions, you can only observe.
- Low bandwidth:
  Ensures that your bandwidth does not increase while remotely monitoring a Security Desk.
  This option is helpful because every command executed on the remote Security Desk is also executed on your local Security Desk, which might increase your bandwidth.
Click Connect.

You are connected to the remote Security Desk. If you are using Wall mode, the monitor that was placed in the first tile is displayed.

After you finish

When you are connected, you can view the tasks that were already opened on the remote Security Desk. However, you can only use the Monitoring task and the Alarm monitoring task. For all other tasks, the following message is displayed: This task cannot be remotely controlled.

NOTE: On the remote Security Desk, the number of users that are remotely controlling it are indicated on the Remote monitoring icon in the notification tray (

), unless those users are in Spy mode. Click the Remote monitoring icon to view which users are remotely controlling your Security Desk, and which system they are on. If you have the user privilege, you can kick those users out of your Security Desk.