Upgrading video unit firmware

Camera manufacturers frequently upgrade their products and fix security vulnerabilities within new firmware. So, it is best practice to upgrade video units with the latest firmware certified by Genetec Inc.

Before you begin

What you should know

For some manufacturers, you cannot upgrade the unit’s firmware from Config Tool. For manufacturer-specific information, see the manufacturer's documentation.

To upgrade the firmware of a single video unit:

  1. From the Config Tool home page, open the Video task.
  2. Select the video unit to upgrade, and click the Identity tab.
  3. Click Upgrade ().
  4. In the Upgrade firmware dialog box that opens, do one of the following:
    • If the recommended firmware is shown under the label Upgrade to, it means that GUS can download the firmware for you. Click Upgrade to start the upgrade.
    • If the Select file button is displayed instead, click that button and browse to the firmware file you downloaded yourself, and click Open > Upgrade .
    A message is displayed in the notification tray telling you that the firmware upgrade has started.

    When the firmware upgrade completes, the unit restarts.

After you finish

Reconfigure the units if they were reset to default settings during the upgrade.