Troubleshooting: Too many request to exit door events

If the logs for a door show far too many request to exit events for the actual amount of door activity, you can try to reduce the number of false request to exit events from the options in the door Properties tab.

What you should know

If your door is equipped with an automatic request to exit device (based on a motion detection sensor), sometimes a request to exit event is triggered when people are entering an area. Depending on the quality of the automatic request to exit device and how it is installed, the device might trigger on any activity near the door.

To reduce the number of request to exit door events:

  1. From the Config Tool home page, open the Area view task.
  2. Select the door that is causing the issues, and click the Properties tab.
  3. Set the following Request to exit options as necessary:
    • Time to ignore ‘Request to exit’ after granted access: Click to hide description
      Ignore any requests to exits for this long after access has been granted.
    • Unlock on request to exit: Click to hide description
      Set to ON if a REX is being used, and you want to automatically grant the request to exit.
    • Ignore ‘Request to exit’ events while door is open: Click to hide description
      Do not generate REX when door is open.
    • Time to ignore ‘Request to exit’ after door closure: Click to hide description
      Once the door has closed, wait this long before generating any more Request to exit events.
  4. Click Apply.