Privacy protection is not working in Security Center

If privacy protection is not working for some cameras in Security Center, you can troubleshoot the issue.

What you should know

To troubleshoot privacy protection in Security Center:

  1. Verify that the unit is supported by Security Center, and that it is running the certified firmware.
    For a list of video units supported by Security Center, see our Supported Device List.
  2. Confirm that there are no known issues or limitations related to privacy protection for you camera in the Security Center Release Notes.
  3. Confirm that the privacy protection settings are configured properly for the camera.
  4. To maximize the number of streams a single server can process, check the following:
    • Use an Intel CPU core that supports Quicksync Technology for more efficient encoding.
    • Try to limit the frame rate and resolution of original video streams (camera configuration).
    • Use a high performance workstation.