Troubleshooting: Alarms not received

If you do not receive an alarm in Security Desk, you can troubleshoot the cause of the issue.

To troubleshoot why an alarm is not received:

1. Make sure the user who is trying to receive the alarm is a recipient of the alarm, as follows:
   1. Open the Alarms task, and click the Alarms view.
   2. Select the alarm, and click the Properties tab.
   3. Make sure the user, or the user group they are a member of, is in the Recipients list.
2. Make sure the alarm schedule is not preventing you from triggering the alarm at this moment, as follows:
   1. Click the Advanced tab of the alarm.
   2. Make sure the schedule listed in the Schedule drop-down list applies at this time.
3. Make sure the alarm recipient has the correct user privileges to receive alarms, as follows:
   1. From the Config Tool home page, open the User management task.
   2. Select the user to configure, and click the Privileges tab.
   3. Make sure the Alarm monitoring and Acknowledge alarms user privileges are set to Allow.
   4. Click Apply.