Selecting which workstations users can remotely control

You can select which Security Desk workstations and monitors a user is allowed to remotely control using a CCTV keyboard, or using the Remote task in Security Desk.

What you should know

Every monitor controlled by Security Desk is assigned a unique monitor ID (displayed in the notification tray, and found in the General settings - Logical ID page in the System task). Using a CCTV keyboard, you can display an entity on a remote Security Desk workstation by specifying its monitor ID, tile ID, and the logical ID of the entity.

IMPORTANT: In addition to having the remote control rights over Security Desk workstations and users, the following conditions must also be met for a local user to be able to connect to a remote Security Desk workstation:

Both local and remote Security Desk must be running and connected to the same Security Center Directory.
The local user must have the same or more user privileges than the user who is logged on to the remote Security Desk.
The local user must be a member of all the partitions that the user who is logged on to the remote Security Desk is a member of.

To select which workstations a user can remotely control:

From the Config Tool home page, open the User management task.
Select the user to configure, and click the Advanced tab.
Under the Allow remote control over section, click Add an item ().
From the drop-down list, select one of the following entity types:
- User:
  Any Security Desk workstation where that user is logged on can be remotely controlled.
- User group:
  Any Security Desk workstation where a member of that user group is logged on can be remotely controlled.
- Application:
  The specified workstation (COMPUTER - SecurityDesk) can be remotely controlled, regardless of who is logged on.
Select the associated entities, and click OK > Apply .