Resetting the trusted certificate

If the Access Manager cannot connect to a previously enrolled Synergis™ unit because the certificate that the Access Manager trusts has been changed, you can reset it in Config Tool so the new certificate can be accepted.

What you should know

There are two legitimate cases where the unit might change its certificate after being enrolled in the Access Manager:

To reset a unit certificate trusted by an Access Manager:

  1. From the Config Tool home page, open the Access control task, and click the Roles and units view.
  2. Select the unit that the Access Manager cannot connect to (displayed in red ), and click Properties.
  3. Click Reset trusted certificate.