Enabling or disabling support logs for access control units

The Synergis™ appliance can keep detailed logs for troubleshooting and support. You can manually enable or disable support logs if requested by Genetec™ Technical Assistance Center.

What you should know

You can enable or disable support logs for multiple units simultaneously in Security Center using the following instructions. You can also enable support logs for individual units in the Synergis™ Appliance Portal. For more information on configuring event logging options in the Synergis™ Appliance Portal, refer to the Synergis™ Appliance Configuration Guide.

To enable or disable support logs for access control units:

In Config Tool, open the Access control task and select the Roles and units view.
Under the Access Manager, select one or more access control units.

NOTE: Clicking the Access Manager selects all control units enrolled under it.
From the right-click menu, or on the contextual command bar at the bottom of the screen, click Maintenance, and select Enable unit support logs or Disable unit support logs.