Enabling Duress PIN

In cases where a cardholder is being forced to unlock a door, the ability to trigger an alarm in a non-obvious way can help ensure that employee's safety. Duress PIN will grant entry while generating a Duress PIN entered event, which can be used to trigger system actions.

What you should know

Duress PIN requires Synergis™ Softwire 10.7 or later, and readers set to Card and PIN.

To signal a duress, authorized cardholders must badge and enter their regular PIN + 1 to the last digit. For example, if the regular PIN is 1234, then the duress PIN is 1235. If the last digit is a 9, then it becomes a 0; for example, 9999 would become 9990.

To enable Duress PIN:

From the Config Tool home page, open the Area view task.
Select the area you want to modify and click Advanced.
Under Duress PIN, set the Status slider to ON.
Click Apply.
Any changes made to the Duress PIN settings are traced in the Audit trails report.